Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Facility Manager – Hard Services to join our facilities team to be based out in Dubai.
Facility Manager will be fully responsible and have the authority for the management and performance of facilities management services. He/she will be also responsible for the performance of dedicated Engineers and their teams, in addition to all specialist service providers. The main focus will be to lead the facility management team to achieve the present goals and targets for customer response and ensure all FM services are carried out to appropriate standards.
Conduct Meeting with Owners Association Management and residents
Residents contractor/Fit out vendor site induction coordination. Move-in and Move out coordination
Experience launching community initiatives
Maintain verbal and written communication with the client and residents
Ensure legal compliance to the government issued guidelines of community
Escalation from Owners committee to be addressed with timelines
Issuance of penalty for Community Violations and coordinate with residents to comply with general liability guidelines
Provide technical support and advice to the dedicated team to improve their performance.
Performance management of all Facility Maintenance Services.
Implement service level agreements for all Facility Maintenance Services.
Monitor the account budget and ensure that all services are provided within the allocated budget without jeopardizing the required standard of installation.
Financially evaluate the services provided and suggest ways for revenue generation.
Manage the execution of all PPM scheduled works and ensure that all helpdesk related works are carried out in a timely and efficient manner.
Prepare weekly, monthly and quarterly workload plans for the facility.
Analyze audit reports submitted by your subordinates and translate them into action plans.
Develop and monitor service level key performance indicators (KPIs) to ensure all services are carried out to customer satisfaction.
Attend the meetings regularly with the service providers for performance evaluation.
Utilize the CAFM system to evaluate business performance and provide recommendations for continuous improvement.
Ensure Cl logs savings are achieved
Suggest innovations and sustainable solutions
Ensure subcontractor management and track the issues related to specialized assets and rectifications
Ensure the company quality assurance and health and safety procedures are implemented effectively.
Represent the company at regular meetings with the client and other authorities.
Develop a pro-active working relationship with all authorities and assist in establishing areas for service improvement.
Manage customers expectations through clear communication and transparent work attitude.
Attend all meetings and report accurately on area of responsibility.
Ensure score cards are met with targets and submit every month with agreed timeline
Ensure grooming standard of staff at site
Report through the escalation procedures any emergency issues that occur within area of responsibility
Implement the companys commercial agreements to ensure that all contracts are managed efficiently and within budget expectations.
Minimum degree qualification in an engineering related field or with non-technical but having community management experience, higher education in community management will be an advantage
Minimum of 8 -10 years of experience in a community management field with a recent history of working in the facility management environments. In-depth experience in managing service providers, customers and property related services is a prerequisite as is the management of technical biased team
Sound knowledge and proven record in the facility management of large accounts
Well refined MIS reporting knowledge
Excellent standard of written and spoken English.
Works well under pressure and has time management skills to ensure the company and his team meets deadlines and targets
Will be computer literate and proficient in Microsoft Office suite of programs
Flexible and motivated member of the team
Should have UAE Driving License
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